Appliances Connection
Appliances Connection Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Appliances Connection has 1.7 star rating based on 200 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Price and selection, Pricing.
Cons: Customer service, Slow delivery, Bad customer service.Recent recommendations regarding this business are as follows: "Stay away", "Stay away! A scam!", "Don't use Appliances Connection. Terrible company and service!", "find a different place to order", "Do not purchase from this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Appliances Connection has 1.7 star rating based on 200 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Price and selection, Pricing.
Cons: Customer service, Slow delivery, Bad customer service.Recent recommendations regarding this business are as follows: "Stay away", "Stay away! A scam!", "Don't use Appliances Connection. Terrible company and service!", "find a different place to order", "Do not purchase from this company".
Most users ask Appliances Connection for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Requesting refund for services not received.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received product
Preferred solution: Full refund
User's recommendation: Stay away! A scam!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkWaiting for order, not delivered
No installation assistance and no customer service post purchase
DI have received no support for the product since it has arrived. There was initial confusion about whether the product I ordered had been delivered.
After many calls and emails to no avail, eventually a customer service person called to assure me it was the correct product. Unfortunately there was no installation kit included and I was referred to a warranty which did not cover installation but only the compressor. The ice maker has not worked since it was installed and I get the same response from them, call Frigidaire not our problem.
I should never have purchased from an online store and this one in particular had awful reviews, but I decided to go ahead despite them.
I learned an expensive and frustrating lesson. Trust the reviews!
User's recommendation: Do not purchase from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my order
Preferred solution: Deliver product or service ordered
User's recommendation: find a different place to order
Item never showed
User's recommendation: Stay away
Doesn't answer phone. Doesn't deliver on their promises.
User's recommendation: Don't use Appliances Connection. Terrible company and service!
$14,000 Viking refrigerator does not work. Can't get service.
User's recommendation: Buy locally.
Order status
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to Deliver on date
Long story short: ordered fridge for tenants (the fridge in the house died) on Monday. Paid for express ship, set up & removal.
Received notification fridge to be delivered Friday. Received call from shipping company on Thursday stating they were going to deliver the fridge in an hour. Tenants at work so unable to accept. Told the man on the phone it was scheduled for Friday.
He hung up and no fridge was delivered on Friday. Tenant took the day off and now have no fridge. They call shipper on Friday afternoon & are informed that the truck supposedly broke down. No one called from shipper to reschedule so on Monday they call shipper again and are informed that they sent the fridge back to the NJ warehouse.
So now I call Appliances Connection directly and tell them what happened. I am told that AC emailed the shipping company and have yet to hear back. I will need to wait until tomorrow. I explained that this is unacceptable & that we paid extra for the express shipping and they just basically blew off the delivery when we were unable to accept it a day early (unplanned/unscheduled, no call day before or anything).
The delivery clearly was at their convenience. AC rep said they could refund us the $70 express ship fee but nothing further could be offered. The whole point is we ordered and paid for a service so that our tenants would not have to live more than a week without a fridge. Still no fridge & no idea when it will actually be there.
Someone is going to have to take yet another day off from work to receive it. They need to do better than this. It is really hard to live without a fridge in the summer.
The absolute lack of follow up on the delivery is abominable given that their customer service is open 7 days a week. They had several phone numbers to call- tenants & ours- crickets!
- Great selection
- Delivery service used unreliable
Preferred solution: Price reduction
User's recommendation: Don't use this company. We chose it based upon online reviews but we are finding that some of the reviews are identical to reviews on other sites- so clearly not legit
Can you wait 1 month for delivery?
- Price
- Late delivery
Preferred solution: Apology
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Worth, TexasPoor Service and Absolute Abased Customer Service
- Delivered partial order
- Do not fulfill their service agreements
- Extremally poor customer service
Preferred solution: 1) For the company to perform the services I paid for 2) Apologize for now calling me back and for poor customer service. 3) Hold employees accountable for their actions.
User's recommendation: DON'T USE THIS COMPANY!!! YOU HAVE BEEN WARNED
Got scammed
User's recommendation: Dont buy ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hoboken, New JerseyHorrible customer service/return policy
Purchased a Whirlpool microwave which was delivered damaged. The box was left in my living room with the damaged side concealed (shame on me for not checking the whole box).
A few weeks later upon installation, noticed there was a huge dent in the item. AP is charging me $99 to return the product, claiming I accepted delivery. I've purchased many items from AP (stove, laundry center) & always had great service but this is unacceptable. It may not seem like a lot of money but because they are not giving me a full refund, I will no longer purchase anything from them.
So for $99, AP has lost a customer. Hope it was worth.
- Fair prices
- Great products
- Bad customer service
- Horrible return policy
Preferred solution: Full refund
User's recommendation: Don't buy from Appliances Connection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carthage, New YorkDamage to my 7K Freezer
I previously ordered a refrigerator from this company with no problems. We then ordered the matching freezer in October 2021.
First attempt of delivery in November we had to refuse, as the upright unit weights 400 lbs and they sent 1 man with not even a dolly--there's no way this could be moved into our house and we only have 2 steps into the kitchen. I was patient at first with the delivery time, as I know there are employment shortages across the board. After numerous calls that took literally hours of being on hold, to retrace where the unit went when it was taken away, I finally figured out that they switched freight companies. Victor (a manager of some sort at AC), after speaking to him once, would not answer calls or emails to help get my delivery rescheduled properly.
I had to make numerous other phone calls and emails to try and get my freezer delivered. Finally, in January, it arrived. After unpacking and putting in place, it was noticed that there were several dings and dents on the door. Delivery personnel took pics and I did as well.
Was told someone from freight company would call me--they did and told me I had to contact the seller about the damage. After trying to call them numerous times, I emailed their generic help address, to which I received a Ticket No. and numerous "auto replies" stating they received my email and would be in contact in 24-72 hours. At first they did actually contact me only to say they needed pics of damage and Serial No.
plate, which I promptly sent. After a week, I emailed again and, after waiting another week for a response, was asked again for the Serial No. plate. Again, I sent it a second time.
And yet again, I sent it a third time. Now I can't get any response, only auto replies that say--we'll be in touch. At first my complaint was the damage of appearance. However, after only have the unit a month, it's making loud noises and I now believe there may be mechanical damage as well.
Very frustrating to be ignored. I will be filing a complaint with my Attorney General.
- Online service
- Price and availability
- Slow delivery
- Damaged product
- False shipping promise explanation
Preferred solution: Replacement freezer or full refund.
User's recommendation: Buyer Beware--Lack of Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
The company refuses to pay for the return shipping even when was their mistake.
Now I have to pay shipping to send it back.
- Price and availability
- Online service
- No resolution
- Very unscrupulous company
Preferred solution: Full refund
User's recommendation: Stay away!! Very shady company
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We are sorry your experience with Appliances Connection was not as expected and that your item arrived damaged. Larger items require many people to move them, and transit times for these items are often longer, making them more prone to damage.
Since this seems to be an issue with the warranty company, we recommend reaching out to them to see if the issue can be resolved.
Otherwise, please reach out to our customer service department at reviewadmin@appliancesconnection.com and provide your order number so we can rectify this issue as soon as possible. Best, The Appliances Connection Team
This is NOT a warranty issue. Damage occurred during transport to my home.
I have reached out to your company NUMEROUS times to no effect. But, once again, I just emailed a request for help to the address you provided.