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On December 27th we ordered 3 items from the Appliance Connection website that all said they were in stock and ready to ship for a January 3rd delivery. After a week goes by and we wonder why there has been no shipping confirmation we contact Appliance Connection. We...
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#1171694
Be sure to check out the Better Business Bureau. After writing my review, I discovered plethora of complaints having to do with similar issues as mine and others on their site. Sadly, as others have said, shipping times can be deceptive; even if they do say "Quick...
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3.8
I liked
  • Products and price
I didn't like
  • Back and fourth
  • Lied about items being in stock
  • Lies period
#1161511
Ordered a sofa back in November 2017 and didn't hear a word from the company regarding shipment until I contacted them over two weeks after the order was placed. When I placed the order- the shipping information indicated it would ship in 1-3 days. They states the item...
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#1160428

Appliances Connection - Terrible

Appliances Connection
#1151471
1.0
Details
I feel swindled. No installation without extra charge. So what you save on the appliance, you pay more having to pay installation. Never again. Best Buy it will be!
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website

Appliances Connection - Customers Satisfaction

Appliances Connection
#1089259
1.0
Details
It's no compensation to the customers, no matter whatsoever. No cancellation of purchases are allowed unless we agree to pay for a huge penalty. The shipping and installation, for sure, it will takes a very long process. Bottom line! Do not shop with them.
Comment
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Customer service
Staff
Appliances Connection - Still waiting
1/1

Appliances Connection - Still waiting

Appliances Connection
#1054344
2.3
Details
Order placed 5/17/17 for sofa with ETA of 5/26/17. Contacted customer service and was told via email that it is being directly shipped from manufacture to my home and could only give me an estimated ETA of 6/1/17. No tracking number, no anything to go by or anyone to call with update.
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Summit Oven Review

Appliances Connection
#1014626
1.6
Details
They were on receptive to a discussion about why they wouldn't exchange an item that was still on their website
Comment
Show
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Ordered fridge microwave range wall oven and dishwasher from them! When they were delivered by road runner I said we have to inspect them and the driver was rude and said I don't have time to sit here while you open everyone of them and left well so far we have opened...
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We purchased a Bertazzoni range and micro with warranties for over $3,800. The range came damaged. This was noted by the delivery people/installers. Appliances Connection gave me every excuse in the book why I should just have it fixed. I declined. This went on for 2...
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1.0
I didn't like
  • Shady business practices
  • Lack of interest by the staff
  • Customer service
#1129698
Delivery estimated September 19th. Emailed me saying there was a delay - twice! I asked if delivery could be expedited and told no. After 5th phone call and three weeks later, told to deal with transport company. Kept getting trouble tickets after my phone calls (up to...
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4.0
I didn't like
  • Lied about delivery time
#1113606
Repair tech came out. I was told parts were ordered. 6 weeks later no parts, no repairs and a notice on the service ticket asking if I was happy with the resolution and could they close the ticket. That's when they started fabricating facts and back pedaling. They...
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Anonymous
vivov714

9/16/17I wrote the poor review of Appliance Connection on September 16. I had since gotten Summit to send me the parts for repair but Summit said Appliance Connection was resp...

Anonymous
Jason W

I agree! I had a similar situation and they made no resolution with me. I turned them in already to the BBB and am planning to file criminal charges so no one else gets scamme...

1.0
I didn't like
  • Lack of interest by the staff
  • Merchandise damaged
  • Customer service
#1101731
ordered a loveseat on July 12th they say is ships in 1 to 2 days which it did to some trucking company that lets it sit on their dock for 5 weeks I get no help from Appliance connection they tell me to call the shipper, the shipper keeps telling next week now its Aug...
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Anonymous
Jason W

The exact same thing happened to me! Two months later, I finally received the chair I had ordered. I have turned them in to the BBB and planning on filing criminal charges. I ...

#1094090
Buy local to avoid the hassle you will get if you need Appliance Connection to fix a problem. I bought a dishwasher that was a certain brand not popular to the US. It said it had warranty and so I figured I was covered. It took almost 3 weeks to get it. It was in route...
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Lbb
Lbb

YOU ARE TOTALLY RIGHT AND I AGREED.THANKS

Product
I liked
  • Price
I didn't like
  • Sow delivery poor customer service
  • Customer service dept
#1088904
DONT DO IT! STAY AWAY! BUYER BEWARE! Think you found a good price on an appliance from Appliances Connection? RUN THE OTHER WAY and buy your appliance from anyone other than these clowns. Despite their professional-looking web site, this is a shady outfit that will try...
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1.0
I didn't like
  • Delivery and customer service
#1087492