Appliances Connection
Reviews and Complaints
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Verified Reviewer | Carthage, New YorkDamage to my 7K Freezer
I previously ordered a refrigerator from this company with no problems. We then ordered the matching freezer in October 2021.
First attempt of delivery in November we had to refuse, as the upright unit weights 400 lbs and they sent 1 man with not even a dolly--there's no way this could be moved into our house and we only have 2 steps into the kitchen. I was patient at first with the delivery time, as I know there are employment shortages across the board. After numerous calls that took literally hours of being on hold, to retrace where the unit went when it was taken away, I finally figured out that they switched freight companies. Victor (a manager of some sort at AC), after speaking to him once, would not answer calls or emails to help get my delivery rescheduled properly.
I had to make numerous other phone calls and emails to try and get my freezer delivered. Finally, in January, it arrived. After unpacking and putting in place, it was noticed that there were several dings and dents on the door. Delivery personnel took pics and I did as well.
Was told someone from freight company would call me--they did and told me I had to contact the seller about the damage. After trying to call them numerous times, I emailed their generic help address, to which I received a Ticket No. and numerous "auto replies" stating they received my email and would be in contact in 24-72 hours. At first they did actually contact me only to say they needed pics of damage and Serial No.
plate, which I promptly sent. After a week, I emailed again and, after waiting another week for a response, was asked again for the Serial No. plate. Again, I sent it a second time.
And yet again, I sent it a third time. Now I can't get any response, only auto replies that say--we'll be in touch. At first my complaint was the damage of appearance. However, after only have the unit a month, it's making loud noises and I now believe there may be mechanical damage as well.
Very frustrating to be ignored. I will be filing a complaint with my Attorney General.
- Online service
- Price and availability
- False shipping promise explanation
- Poor customer service
- Damaged product
Preferred solution: Replacement freezer or full refund.
User's recommendation: Buyer Beware--Lack of Customer Service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience
The company refuses to pay for the return shipping even when was their mistake.
Now I have to pay shipping to send it back.
- Price and availability
- Online service
- Very unscrupulous company
- No resolution
Preferred solution: Full refund
User's recommendation: Stay away!! Very shady company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDamaged Sofa
It has been a nightmare...I just burst into tears not understanding why business do customers this way....I saw a beautiful loveseat and Sofa...I thought this was going to be simple....purchase /deliver and brand new.....instead it's been delayed/damaged/constant emails daily/no refund/no pickup/frustration/humiliation/lost of money and broken spirit not to trust online shopping now.
Tme.The Sofa came to me SERAN WRAP.....yes I remove the SERAN WRAP to view the Sofa(I put it back like it was sent to me).....I received an email from Tish that appliance connection will not accept it for the carrier for pick up....I don't understand....That is the way it was sent to my Home..
Appliances Connection1870 Bath Ave, Brooklyn, NY 11214Appliance storeSherita J276 points a day agoHi my name is Sherita J. I purchased a Purple Casilda Sofa and Loveseat from Appliances Connection in Brooklyn Newyork.
I purchased the set July 19,2021 for $1432.06. I was told by the Sales Person Edward D that both pieces was in stock. So I puchased the set on the phone with Edward D...I was Delivered the Loveseat on July 30,2021....The company Appliances Connection used is Am Home Delivery...which brought me a wrong Sofa.The Delivery Guys told me that the Sofa would be on another Truck..which that information was incorrect..I had to email Both Appliances Connection and Am Home Delivery the same day the Loveseat arrived...After the mixed up..I wa assured that the Sofa would be Delivered the following Friday...Which they confirmed the Delivery and sent a text to me to confirmed...Friday came ...An hour before The sofa to be delivered to my Home...I was called by Am Home Delivery Adriane that my Sofa would not be Delivered...she will update me later the reason why...I called almost everyday to both companies...Appliances Connection was telling me that both pieces was Delivered to me....That is what Am Home Delivery put in their system..which that information was incorrect..This went on for about 2 -3 weeks...I was also told they could not find the Sofa....So I ask for Refund back..Then a week prior to August 20...I was Delivered the Purple Casilda Sofa...The Sofa came to me wrapped in Saran wrap...I unwrapped it to find that it had Holes in the Sofa/It is Dirty/Torn/And The Sofa did not come with Sofa Legs/It is always missing 1 pillow...I followed up with Both companies..Appiances Connection offered a Refund after a Carrier is to pickup this Sofa....I have close to 300 emails with this company Appliances Connection.
I am being told now that the Carrier is back up and they don't when they are schedule for pickup....I am not receiving a Refund until the carrier comes for pickup for the Sofa..So I started reading reviews on the internet and Facebook on both Companies....They are awful...I feel robbed.....I feel like both companies have been treating people this way for quite sometime...Its down right dishonest and disrespectful and they have been getting away with it...I just feel to tell my story...how frustrating this became .And the wait time on both companies is almost 1-2 hours...I have been caller number 30 or above...So they get several calls everyday...People have been waiting 6 months to a 1 year on their merchandise or refund...Half the furniture they send out is Damaged....Why does a company do buyers like me this way? People need to be warned of both companies...so they won't end up like me.
- Low price
- Damaged product
- Custsvs rude delivery difficult return policy absurd
- No resolution
Preferred solution: Full refund
User's recommendation: Stay away please...its not worth it.losing your money and they send you broken/damaged furniture
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFrustrating
Terrible
Terrible, scams, fraud deals. First- you will be waiting for delivery- forever!
After- for a return and pick up- forever!
Then- for a refund forever, bc they will be create a 10000 reasons how to give bake is less is possible, even gorget- there night mares services, delivery, customers service and all the worst experience you ever had!
Run! Save your money, time, and nervous system!
- Quality of the product
- Biggest scam around
User's recommendation: Not recommended
Horrible communications and customer service
After waiting 10 months for a built in fridge/freezer combo with trim kit. I got a call from a third party trucking company that the order was being delivered...nothing from Appliances Connection.
The truck arrived this morning with 1 part of the order only. I had called Appliances Connection yesterday, 1-3-22, to confirm the order was complete and was told it was.
I refused delivery of the single unit and called AC to find out what was going on.
They said they would work with me and try to get the freezer and trim kit by the end of the week. They said they had a freezer in their warehouse they could send. I asked for the serial number of the unit and was told they dont open products and dont know the serial numbers....I knew then that there was no freezer and they just wanted to get the fridge delivered and invoiced.
They then said if i dont take delivery now, it will be months until I may get the full order.
I have ordered $30,000 wothj of appliances from them for my new home and everything has been problematic. I learned my lesson to buy local from now on...UGHHHHHHH
User's recommendation: AVOID THIS VENDOR
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Verified ReviewerLate delivery, damaged product, no refund
I spent $3,000 buying a washer dryer from Appliances Connection and placed my order on 9/12/2021. The appliances were deliver 2 weeks later than originally communicated.
It then took an additional 3 weeks (and 8 calls) for them to send someone to install it. Since those 2 things were supposed to happen together, my effective delivery was 5 weeks late.
The installers determined that the washer is damaged because the shipping struts on it don't come out. When I reached out to Appliance Connection, they said they need to do a second verification of the damage even though their own installers said it was in fact damaged. I was told it would take 2-3 days to make the second assessment but its now been 3.5 weeks and I keep getting bounced from agent to agent with no resolution.
I have been stuck with a damaged product for over a month and am unable to do laundry at home for 2+ months because of this company's incompetence.
We have a little toddler at home and our health is suffering as a result of this issue. We will never use this company again!
- Price and availability
- Refusal to refund
- Lied about items being in stock
- Uncommunicative
Preferred solution: Full refund
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMislead by salesperson
Preferred solution: Deliver product or service ordered
User's recommendation: Buy from a local reputable vendor
Dropped off a "new" stove at my home and will not return to pick it up. I am surprised GE will sell to them. Stove was bashed and paint was bad.
Preferred solution: Price reduction
User's recommendation: STAY AWAY. THEYJUST TAKE YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDISHONEST - SELLING USED PRODUCTS
- Lag time in order fulfillment and return policy
- False information
- Used products
Preferred solution: Full refund
User's recommendation: DO NOT purchase anything from this company, regardless of discount.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClassic bait and switch with no remorse
This company is a nightmare. DO NOT BUY ANYTHING FROM THEM OR YOU WILL BE REGRETFUL.
I ordered an outdoor fireplace from their website in June of 2020.
They attempted to deliver the order six times and each time there was an issue, such as they didn't have the item on the truck, there were not enough delivery people, the white glove delivery service which I paid for was not on the order, etc. After being given excuses by this company multiple times, the item was finally delivered at the end of November 2020.
The company sent a fireplace that was not pictured on their website and is now claiming that there was an "image disclaimer" on their website. It's the classic bait and switch. They marketed a product they had no intention of selling and replaced that product with what could possibly be a counterfeit product.
They will knowingly send you the wrong product and mislead you into believing you will receive what you ordered.
Their website is deceptive and they are intentionally so. I am shocked that this company is even in business. If you peruse their reviews, you will find they have a history of misrepresenting and delivering used, subpar products to people's homes.
I sent numerous emails and called several times to request that Appliances Connection remedy the situation. They did not respond until my credit card company reversed the charge and began an investigation.
Then an associate named Wellington Chen replied and proceeded to act like a pathetic bully, more like an annoying fly, claiming that the item was the item I ordered even though there was no picture of that item anywhere on their website and that there was an "image disclaimer " on their site.
It is hard to believe that there is an ignorant, stupid joke of a person in existence , but yes, it is true. This company is an absolute joke and I urge you, for your own piece of mind, do not have any dealings with this company and warn others about them so they finally go out of business and stop swindling people.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing Called a Liar and Unprofessional
BUYER BEWARE - I requested a price match as was sent a message back saying I was not in an eligible address per LG.com and even sent a screen shot. I had to send 2 screen shots back and argue to get it.
When I asked about possibly matching LG's Free Delivery, Free Setup and Free Haul away the agent had the nerve to insinuate I was lying and that LG does not offer this service. Again, I had to send 3 screen shots back showing I was correct asking why they could not simply read the attachments or go to LG.com and scroll down. Then I notice they charged me for 2 power cords when I ordered one. I was so angry at being called a liar and them saying how they input the zip in wrong the first time I said never mind and cancel the order.
So because of their unprofessional and untrained staff I am being charged shipping of something I don't even want.
Oh and as far as their rewards program where you earn points, that's bogus, I still don't have my points from November. Save your money and sanity and go elsewhere and if you want to see our conversation for proof ask me, I have screen shots of everything.
- Fraudulent business
- Lack of interest by the staff
- Rude customer service
Preferred solution: Full refund
User's recommendation: Dont Trust, Dont Buy and Dont ask for the Price Match Guarantee
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't buy from these crooks or you get screwed.
I was contacted by AppliancesConnection but it never went anywhere and at the end I was threatened to be sued if I don't remove the review.
Just got this in email:------------------------------------------Hello Eugene Powers,You never paid for any extended warranty, if you don`t remove the review we will sue for defamation of characterThank you,Customer Service-----------------------------------I never said anywhere that I purchased extended warranty.This just proves how crooked this company is.
Many excuses and lies but nothing developed beyond refusal of warranty.
Appliances Connection doesn't respond.
- Low price
- Customer service
- Shady business practices
- Very poor customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from these crooks.
Horrible delivery and service experience
Preferred solution: Deliver product or service ordered
User's recommendation: If you have a timeline - buy somewhere else
To receive my refund on return garbage bags return on Aug 3 2021
- Slow shipping and nightmare returns and inept customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication./ trying to return
I mistakenly ordered a dual fuel range when it turns out I cannot use gas. I had paid for their white glove service so the delivery company unpacked and took packing materials away.
I have contacted the company many times, on hold 15-20 min each time to arrange to return. 1st time, we will send u an email, which tells me that because I had paid them for white glove they were going to charge me 30% restocking plus 150 to return. I have repeated tried to discuss this outrageous charge by calling when they continue to tell me they will send me an email. The email I get is a firm email to review my interaction.
I keep responding that I dont know HOW to return it since it needs to be packed again since I paid for white glove and they took packing materials away. I get another survey Then I get an email asking that I inform them of the tracking number. I keep calling AND responding via email that I dont know HOW to send it back. The range cost me $2700 plus white glove service and will cost me at least $1000 to return.
At this point I just want to know. DO NOT ORDER FROM THESE PEOPLE! If everything goes perfectly, you would be happy, but if not, it seems not possible to get anyone to take care of a problem or even communicate with. As an additional slight, the original order included a dishwasher that was on back order.
I had paid for white glove for that too but the delivery left it at the door and wouldnt bring it in.
What was I thinking ordering an appliance online? Dont make the same mistake!
- Had sppliances
- Unhelpful
- Unable to resolve matter
- Getting the run around
Preferred solution: Let the company propose a solution
User's recommendation: Unless you are positive, sure and positively sure of what u are ordering and won’t have ANY reason to communicate with them STAY AWAY!
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We are sorry your experience with Appliances Connection was not as expected and that your item arrived damaged. Larger items require many people to move them, and transit times for these items are often longer, making them more prone to damage.
Since this seems to be an issue with the warranty company, we recommend reaching out to them to see if the issue can be resolved.
Otherwise, please reach out to our customer service department at reviewadmin@appliancesconnection.com and provide your order number so we can rectify this issue as soon as possible. Best, The Appliances Connection Team
This is NOT a warranty issue. Damage occurred during transport to my home.
I have reached out to your company NUMEROUS times to no effect. But, once again, I just emailed a request for help to the address you provided.