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Repair tech came out. I was told parts were ordered. 6 weeks later no parts, no repairs and a notice on the service ticket asking if I was happy with the resolution and could they close the ticket. That's when they started fabricating facts and back pedaling. They...
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1.0
I didn't like
  • Lack of interest by the staff
  • Bad customer service
  • No resolution
#1101731
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ordered a loveseat on July 12th they say is ships in 1 to 2 days which it did to some trucking company that lets it sit on their dock for 5 weeks I get no help from Appliance connection they tell me to call the shipper, the shipper keeps telling next week now its Aug...
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#1094090
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Buy local to avoid the hassle you will get if you need Appliance Connection to fix a problem. I bought a dishwasher that was a certain brand not popular to the US. It said it had warranty and so I figured I was covered. It took almost 3 weeks to get it. It was in route...
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Lbb
Lbb

YOU ARE TOTALLY RIGHT AND I AGREED.THANKS

Product
I liked
  • Price
I didn't like
  • Sow delivery poor customer service
  • Customer service dept
#1088904
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Appliances Connection - Customers Satisfaction

Appliances Connection
#1089259
1.0
Details
It's no compensation to the customers, no matter whatsoever. No cancellation of purchases are allowed unless we agree to pay for a huge penalty. The shipping and installation, for sure, it will takes a very long process. Bottom line! Do not shop with them.
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Customer service
Staff

Summit Oven Review

Appliances Connection
#1014626
1.6
Details
They were on receptive to a discussion about why they wouldn't exchange an item that was still on their website
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Short Review on December 18, 2016

Appliances Connection
#975442
1.0
Details
Appliance Connections Brooklyn,New York the employees are absolutely no help once they get your money. They lie or put you on hold and never return to the call. I am thoroughly disgusted with this company!
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Customer service
Staff

Short Review on December 07, 2016

Appliances Connection
#968781
Don't waste your time. They will take forever to ship your item and you will have to baby sit them to have your item shipped. No one answers the phone. You will be on hold for hours. I had to call my credit card company to cancel the order. Take your money elsewhere. Not worth it
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DONT DO IT! STAY AWAY! BUYER BEWARE! Think you found a good price on an appliance from Appliances Connection? RUN THE OTHER WAY and buy your appliance from anyone other than these clowns. Despite their professional-looking web site, this is a shady outfit that will try...
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1.0
I didn't like
  • Delivery and customer service
#1087492
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I made the mistake of ordering an undercounter refrigerator from Appliance Connection without checking reviews. Appliance was delivered in undamaged packaging only to learn after opening that the product had sustained considerable damage. It appears they are selling...
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1.0
I didn't like
  • Shady business practices
#1086378
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I placed an order for an air conditioner that was promised the last week of July. Every few days I received an email that the AC unit was delayed coming in to the warehouse, even though I was told that units were in stock at the time of purchase. Amazon uses this...
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1.4
I didn't like
  • Questions unanswered
  • False delivery promises
  • False inventory
#1084660
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I ordered a tub on May 1. It was finally delivered on July 24th. It was damaged when delivered, but wasn't evident until the plastic was removed beneath the styrofoam. They originally appeared to be cooperating to help me order a replacement unit, but I realized 2 days...
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1.1
#1080741
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I ordered from AC, because they were $100 cheaper and offered it within 10 days, whereas the same sofa was going to be 6 weeks through other sites. They lied. Immediately after ordering, they charge my credit card, then change the expected date to 3 weeks, then 4. 4...
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#1063034
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Appliances Connection - Still waiting
Order placed 5/17/17 for sofa with ETA of 5/26/17. Contacted customer service and was told via email that it is being directly shipped from manufacture to my home and could only give me an estimated ETA of 6/1/17. No tracking number, no anything to go by or anyone to...
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2.3
#1054344
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Ordered my appliance on April 3rd and finally got a working unit installed on May 25th. The price was $100 less than our local store and no tax. So it seemed to be a good deal. Then the nightmare started. The unit was damaged during shipping and it took moving a...
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2.6
#1053104
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